General Information
Q: What products do you offer?
A: We specialize in high-quality canvas prints and custom frames. Our products are perfect for personalizing your home or office space with your favorite photos and artwork.
Q: Where are you located?
A: We are based in Switzerland, and we proudly serve customers throughout the country.
Ordering and Customization
Q: How do I place an order?
A: You can easily place an order through our website. Simply select your preferred product, upload your image, choose your frame style, and proceed to checkout.
Q: Can I customize my canvas print?
A: Absolutely! You can upload your own images and choose from various sizes, frame styles, and finishes to create a unique piece that fits your space perfectly or you can message us on our WhatsApp.Â
Q: What file formats do you accept for uploads?
A: We accept JPEG, PNG, and TIFF file formats. For the best quality, please ensure your image is high-resolution.
Shipping and Delivery
Q: How long will it take to receive my order?
A: Our typical production time is 1-2 business days. Shipping within Switzerland usually takes an additional 2-3 business days. You will receive a tracking number once your order has shipped.
Q: Do you offer international shipping?
A: Currently, we only ship within Switzerland and Europe. We are working on expanding our shipping options in the future.
Q: How much does shipping cost?
A: Shipping costs are calculated at checkout based on the size and weight of your order. We offer free shipping in Switzerland and in Europe on orders over CHF 100.
Payment and Pricing
Q: What payment methods do you accept?
A: We accept major credit cards (Visa, MasterCard, American Express), PayPal, and bank transfers.
Q: Are there any discounts available?
A: Yes, we are currently offering a 30% discount on all products for a limited time. Sign up for our newsletter to receive updates on future promotions and exclusive offers.
Returns and Refunds
Q: What is your return policy?
A: We want you to be completely satisfied with your purchase. If you are not happy with your order, please contact us within 14 days of receiving your item to arrange a return or exchange.
Q: What should I do if my order arrives damaged?
A: We take great care in packaging our products, but if your order arrives damaged, please contact us immediately with photos of the damage. We will arrange a replacement or refund for you.
Product Care
Q: How should I care for my canvas print?
A: To keep your canvas print looking its best, avoid direct sunlight and humidity. Gently dust with a soft cloth when needed. Do not use water or cleaning solutions on the canvas.
Contact Us
Q: How can I contact customer service?
A: You can reach our customer service team by email at Aesthetixsch@gmail.com or by calling or WhatsApp us +41 123 456 789 during business hours (Mon-Fri, 9 AM - 5 PM).
